privacy policy.

1. Introduction

  • 1.1. Commitment to Privacy: RG SL (“we,” “us,” or “our”) is dedicated to protecting your privacy.
  • 1.2. Policy Purpose: This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, https://elysensual.com/ (the “Website”).
  • 1.3. Agreement: By accessing the Website, you agree to this Privacy Policy. If you do not agree, please do not use the Website.

2. Data Controller

  • 2.1. Entity: RG SL, located in Spain, is the data controller for your personal data.

3. Information We Collect

We may collect and process the following types of data about you:

  • 3.1. Personal Identification Information: Your name, email address, phone number, shipping address, billing address, and payment information.
  • 3.2. Technical Data: IP address, browser type and version, time zone, operating system, and other technology used to access our Website.
  • 3.3. Usage Data: Information on how you use our Website, products, and services.
  • 3.4. Marketing and Communications Data: Your preferences for receiving marketing and other communications from us.

4. Data Minimization & How We Use Your Information

We are committed to the principle of data minimization. This means we only collect personal data that is adequate, relevant, and limited to what is necessary for the purposes for which we process it. We do not collect data about your browsing or purchasing habits for any purpose other than what is explicitly stated and consented to.

We use your information to:

  • 4.1. Website Operations: Provide, operate, maintain, improve, and personalize our Website.
  • 4.2. Business Development: Develop new products, services, features, and functionality.
  • 4.3. Order Management: Process your transactions and manage your orders.
  • 4.4. Communication: Communicate with you for customer service, updates, and marketing purposes.
  • 4.5. Security & Legal: Find and prevent fraud, and comply with legal obligations.

5. Legal Basis for Processing

We process your personal data based on these legal grounds:

  • 5.1. Consent: When you have given us clear permission for a specific purpose.
  • 5.2. Contract: When processing is necessary for a contract we have with you.
  • 5.3. Legal Obligation: When we need to comply with the law.
  • 5.4. Legitimate Interests: When processing is necessary for our legitimate interests, such as:
    • 5.4.1. Fraud prevention.
    • 5.4.2. Network and information security.
    • 5.4.3. Direct marketing to existing customers.
    • 5.4.4. Website improvement.
    • 5.4.5. Customer service.

6. Marketing Communications

Given the personal nature of our products, all marketing communications are based on your explicit, opt-in consent. We will only send you marketing emails if you have given us a clear, affirmative action to do so. You can easily withdraw your consent at any time by clicking the “unsubscribe” link in any marketing email we send you, or by contacting us directly.

7. Data Retention

  • 7.1. Retention Period: We only retain your personal data for as long as needed for the purposes outlined in this policy.
  • 7.2. Legal Compliance: We will also keep and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

8. Data Subject Rights

Under GDPR, you have the right to:

  • 8.1. Access: Request copies of your personal data.
  • 8.2. Rectification: Request that we correct or complete any inaccurate or incomplete information.
  • 8.3. Erasure: Request that we erase your personal data under certain conditions.
  • 8.4. Restrict Processing: Request that we restrict the processing of your personal data under certain conditions.
  • 8.5. Object to Processing: Object to our processing of your personal data under certain conditions.
  • 8.6. Data Portability: Request that we transfer your data to another organization or directly to you.
  • 8.7. Contact: To exercise these rights, please contact us at info@elysensual.com.

9. Data Security

  • 9.1. Security Measures: We use administrative, technical, and physical security measures to protect your personal information.
  • 9.2. Limitations: While we take reasonable steps, no security measures are perfect. Data transmission cannot be guaranteed against misuse.

10. International Data Transfers

  • 10.1. Transfer Locations: Your data may be transferred to and maintained on computers outside of your jurisdiction.
  • 10.2. EU Transfers: If you are outside the European Union, your data will be transferred to and processed within the EU.
  • 10.3. Transfers Outside the EU: When we transfer your personal data to a country outside the European Economic Area (EEA), we ensure that an adequate level of protection is provided for that data. We rely on appropriate safeguards, such as the European Commission’s Standard Contractual Clauses (SCCs), to ensure your data remains protected in accordance with GDPR standards.

11. Age Verification

Due to the nature of the products we sell, our website is intended for individuals who are 18 years of age or older. We do not knowingly collect personal data from minors.

  • 11.1. Minimum Age: You must be at least 18 years old to create an account or make a purchase on our Website.
  • 11.2. Verification Process: By accessing our Website and making a purchase, you confirm that you meet our minimum age requirement. We may use a pop-up prompt or a checkbox at checkout to confirm your age.
  • 11.3. Data Collection: Any data collected for age verification purposes is used solely for that purpose and is not stored long-term unless necessary for legal compliance.

12. Third-Party Services

  • 12.1. Service Providers: We use third-party companies and individuals (“Service Providers”) to help run our Website.
  • 12.2. Data Use: These providers can only access your personal data to perform tasks for us and are obligated not to use it for any other purpose.
  • 12.3. Types of Providers: This includes payment processors (e.g., Stripe, PayPal), shipping providers (e.g., DHL, UPS), website analytics services (e.g., Google Analytics), and marketing partners (e.g., Google Ads, Facebook Pixel).

13. Cookies and Tracking Technologies

  • 13.1. Usage: We use cookies and similar technologies to track Website activity and store information.
  • 13.2. Browser Control: You can set your browser to refuse cookies, but some parts of our Website may not function correctly.
  • 13.3. Types of Cookies:
    • 13.3.1. Strictly Necessary: Essential for core functions like security and shopping carts.
    • 13.3.2. Performance & Analytics: Help us improve the Website’s functionality by understanding how it is used.
    • 13.3.3. Functional: Remember your preferences for a personalized experience.
    • 13.3.4. Marketing & Advertising: Track your Browse to show you relevant advertisements.
  • 13.4. Managing Preferences: You can manage your cookie settings through our consent banner or your browser settings.

14. Changes to This Privacy Policy

  • 14.1. Updates: We may update this policy periodically.
  • 14.2. Notification: We will notify you of any changes by posting the new policy on this page.
  • 14.3. Review: You should review this policy regularly for any changes, which become effective when posted.

15. Contact Us

  • 15.1. Questions: If you have questions about this policy, please contact us.
  • 15.2. Email: info@elysensual.com
  • 15.3. Website: Visit the “Contact Us” page on our Website.